Rodistaa Privacy Policy

Effective Date: [Insert Date]

Your privacy is important to Rodistaa, operated by Linus Platforms Private Limited (“Company,” “we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, process, store, share, and protect your personal information when you interact with our platform, including our website https://rodistaa.com and mobile applications (collectively, the “Platform”). It also applies to offline interactions such as emails, phone calls, or in-person communications while using our services (“Services”).

By accessing or using the Rodistaa Platform and Services, you consent to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Platform.

1. User Acceptance

By using Rodistaa, you acknowledge and agree to:
✅ The collection, processing, storage, and sharing of your information as described in this Policy.
✅ Compliance with applicable data protection laws, including the Information Technology Act, 2000 and related regulations.
✅ Provide accurate and up-to-date information at all times.
✅ Ensure that any information shared about others is done with proper authorization.

If you do not agree with this Privacy Policy, please discontinue use of the Rodistaa Platform.

2. Definitions

• Rodistaa – The online marketplace and logistics platform.
• User – Any individual or business using the Rodistaa Platform.
• Driver Partner – Independent vehicle operators or drivers offering logistics services through Rodistaa.
• Customer – Any individual or business availing logistics services from Rodistaa.
• Vendor Partner – Third-party providers offering logistics-related services on the Rodistaa Platform.
• Device – Any mobile, computer, or other device used to access our Services.
• Device Identifier – Unique identifiers such as IP address or device-specific codes.
• Personal Information – Data that can identify you, such as name, email, phone number, and address.
• Third-Party Service Providers (TPSPs) – Companies assisting with payments, logistics, fraud prevention, etc.
• Co-Branded Services – Services offered in collaboration with other businesses.

3. Information We Collect

A. Information You Provide

We collect personal data when you:
📌 Register an account (Name, Email, Phone, Address, Password, Payment Details).
📌 Submit identification documents for verification (Aadhaar, PAN, Driver’s License, etc.).
📌 Provide transaction details such as billing information.
📌 Contact our customer support team or submit forms.
📌 Participate in promotions, surveys, or referral programs.

B. Information Collected During Service Use

📍 Location Data

• For Drivers: We track real-time location (even in the background) for route optimization.
• For Customers: We collect location data for pickup, delivery tracking, and safety.

📊 Transaction Data

• Booking details, payment history, invoices, and service usage.

📱 Device & Usage Information

• IP address, browser type, app usage behavior, and interaction logs.

📩 Communication Data

• SMS, call details, or chats for operational and security purposes.

🍪 Cookies & Tracking Technologies

• Used to improve user experience and personalize content.

4. How We Use Your Information

Rodistaa processes your data to:
✔ Facilitate transactions between Customers, Driver Partners, and Vendor Partners.
✔ Verify identities and ensure compliance with applicable laws.
✔ Enhance safety, fraud prevention, and platform security.
✔ Provide location-based services for accurate delivery tracking.
✔ Offer customer support and resolve disputes.
✔ Conduct analytics and improve Rodistaa’s performance.
✔ Send promotional offers, discounts, and marketing communications (with consent).

5. How We Share Information

We do NOT sell or rent your data. However, we may share information with:

🤝 Third-Party Service Providers (TPSPs) – Payment processors, delivery partners, and customer support teams.
🏦 Co-Branded Service Providers – Logistics brokers, financial institutions, or fleet management services.
📜 Legal Authorities – If required by law, in response to legal processes, or to protect Rodistaa against fraudulent activities.
🔄 Corporate Transfers – In case of a merger, acquisition, or business restructuring, your data may be transferred to the new entity.
📊 Research & Analytics Partners – For service enhancements and market analysis (data shared is anonymized).

6. Your Rights & Choices

🔹 Update or Correct Information: Users can modify account details via the Rodistaa app or website.
🔹 Data Deletion Request: You may request account deletion or data removal by contacting our support team.
🔹 Marketing Preferences: Opt-out of promotional emails or messages at any time.
🔹 Cookies Control: Adjust browser settings to manage tracking preferences.

7. Security Measures

We implement industry-standard encryption, firewalls, and access controls to safeguard your data. However, no system is completely secure, so we encourage users to take precautions such as using strong passwords and avoiding sharing account details.

8. Information of Minors

Rodistaa’s services are intended for individuals above 18 years of age. We do not knowingly collect data from minors. If a child’s data is mistakenly collected, parents/guardians can request deletion.

9. Grievance Officer & Contact Information

For privacy-related concerns, please contact:

📌 Grievance Officer: Mr. Sunil
📧 Email: nodalofficer@linusplatform.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on our Platform. If significant modifications are made, we will notify users via email or in-app notifications.

Your continued use of Rodistaa after updates implies your acceptance of the revised policy.

🔹 Thank you for trusting Rodistaa! 🚚📦
For questions, feel free to reach out! 😊