Return & Refund Policy

Rodistaa App

Effective Date: [Insert Date]

At Rodistaa, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may request a return or refund within 7 working days under the terms outlined below.

1. Eligibility for Returns & Refunds

You may request a return or refund if:
✅ The item is damaged, defective, or not as described.
✅ The item is unused, in its original packaging, and with all tags and accessories.
✅ The request is made within 7 working days from the date of delivery.

Note: Certain categories like perishable goods, customized items, and digital products may not be eligible for return.

2. Return Process

1️⃣ Submit a Request

• Go to the Rodistaa App → Orders → Request Return
• Provide the reason and upload clear images/videos (if applicable).

2️⃣ Approval & Pickup

• Our team will review your request within 24  hours.
• If approved, a pickup will be scheduled.

3️⃣ Inspection & Refund

• Upon receiving the returned item, our team will inspect it.
• If eligible, a refund will be processed within [7  working days.

3. Refund Method

💳 Online Payment – Refund will be credited to your original payment method.
🏦 COD Orders – Refund will be transferred to your bank account (bank details required).

4. Non-Returnable Items

❌ Perishable items (food, flowers, etc.)
❌ Personalized/custom-made products
❌ Digital/downloadable products
❌ Items without original packaging or damaged due to misuse

5. Contact & Support

For any return or refund queries, contact Rodistaa Support:
📧 info@rodistaa.com

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